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Emergence of New Poles of Growth in the ICT Sector

The COVID-19 outbreak has had a huge impact on global economy. While some industries are struggling, others have managed to re-engineer business models and create new opportunities. With the government and industries likely to invest more in technologies, the ICT sector will invariably become a major support to the new post Covid business model.

Like most countries in the world, Mauritius has not been spared from COVID-19. However, Government has been very proactive with the implementation of a series of measures in support of businesses and workers with the primary objective of minimizing layoffs and assisting companies to weather the storm by meeting their cash flow requirements.

Amidst the coronavirus pandemic, new opportunities and growth avenues have emerged for the ICT industry namely:

Cloud Computing: Cloud-based service is set to witness a huge adoption as remote working is becoming the new norm across industries. With more and more businesses moving to cloud, cloud providers are being called upon to offer tailored solutions through various models such as Software as a Service” (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).

Cybersecurity: An increase in the number of cybersecurity incidents has been noted since the outbreak. As organizations increasingly offer “work from home” policies, demand for reliable IT infrastructure and security of home networks is on the rise. In addition, with reduced mobility internet banking has soared in popularity thus underpinning opportunities for cloud security solutions providers as well as managed security service providers to offer their services across all companies and industries.

Digital Health Technologies: The pandemic has triggered a huge demand for digital health technologies and Mauritius is no exception as a number of applications are being developed to assist health personnel in their fight against the virus. The emergence of new telehealth platforms and innovative development models has further reshaped the healthcare industry in Mauritius.

Ecommerce / E Retail: Existing online platforms have witnessed a surge in demand and usage in the wake of Covid 19. This trend is expected to further increase as new digital payment models are being made available by some major banks thus redefining the cashless paradigm in the country.

Online Education (Edtech): The crisis has revived the need to explore new online teaching and learning opportunities. Some local IT companies have demonstrated proven success in online education and game-based learning solutions. Potential opportunities such as language apps, virtual tutoring, video conferencing tools and online learning software development among others still exist to fuel this growing industry.