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VACANCY CLOSED

The Economic Development Board (EDB) is a leading agency mandated by the Government to provide strong institutional support for strategic economic planning, promote Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre. It also acts as the main institution responsible for country branding, investment promotion and facilitates both inward and outward investment and fosters a conducive business environment.

The EDB is recruiting:  Manager

Download the vacancy advert here

Download the scope of duties and responsibilities

Mode of application:

Interested candidates must submit their CV and motivation letter by clearly specifying the reference of the post at latest by Wednesday 10 July 2019 to hr@edbmauritius.org. Applications received after the closing date will not be accepted.

VACANCY CLOSED

The Economic Development Board (EDB) is the leading agency mandated by the Government to provide strong institutional support for strategic economic planning, promote Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre.

EDB is looking for dynamic and experienced Information Systems professionals to join the National Electronic Licensing System project implementation team as Software Engineers.

Download the vacancy advert here.

Mode of Application:
Please visit the EDB’s website at http://www.edbmauritius.org for further information on the above post.
Applications should be submitted online on http://jobs.edbmauritius.org at latest by Monday 08 July 2019 at 14h00.
EDB reserves the right not to make any appointment following this advertisement.

VACANCY CLOSED

The Economic Development Board (EDB) is the leading Agency mandated by the Government to provide strong institutional support for strategic economic planning, promotion of Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre.

The EDB is recruiting a Manager - Singapore DESK

Note: The candidate should be available for posting in Singapore.

Download the vacancy advert here.

Mode of Application:
Interested candidates must submit their CV and motivation letter at latest by Monday 24 June 2019 to hr@edbmauritius.org. Applications received after the closing date will not be accepted. Only the best qualified candidates will be called for interview. Appointment shall be on a contractual basis for an initial period of 3 years.  An attractive salary package, commensurating with qualifications and experience, will be offered to the right candidate.
EDB reserves the right not to make any appointment following this advertisement

VACANCY CLOSED

The Economic Development Board (EDB) is the leading agency mandated by the Government to provide strong
institutional support for strategic economic planning, promote Mauritius as an attractive investment and business
centre, a competitive export platform as well as an international financial centre. It also acts as the main
institution responsible for country branding, investment promotion and facilitates both inwards and outward
investment and fosters a conducive business environment.

The EDB is recruiting a Manager - Japan DESK

Note: The candidate should be available for posting in Japan.

Download the vacancy advert here.

Mode of Application:
Interested candidates must submit their CV and motivation letter at latest by Monday 17 June 2019 to
hr@edbmauritius.org. Applications received after the closing date will not be accepted. Only the best qualified
candidates will be called for interview. Appointment shall be on a contractual basis for an initial period of 3 years. An
attractive salary package, commensurating with qualifications and experience, will be offered to the right candidate.
EDB reserves the right not to make any appointment following this advertisement

VACANCY CLOSED

The Economic Development Board (EDB) is the leading agency mandated by the Government to provide strong institutional support for strategic economic planning, promote Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre.

EDB is looking for dynamic and experienced Information Systems professionals to join its project implementation and operation team for the National Electronic Licensing System as:

Business Process Analyst (Ref: NELS/BPA/19)
Software Engineer (Ref: NELS/SE/19)
Senior System Engineer (Ref: NELS/SSE/19)
System Administrator (Ref: NELS/SA/19)

Download the vacancy advert here.

Download the job description here.

Applications should be submitted online on http://jobs.edbmauritius.org at latest by 15 April 2019 at 14h00.

VACANCY CLOSED

The Economic Development Board (EDB) is a leading agency mandated by the Government to provide
strong institutional support for strategic economic planning, promote Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre. It also acts as the main institution responsible for country branding, investment promotion and facilitates both inward and outward investment and fosters a conducive business environment.

The EDB is recruiting a:

Head - Investment & Trade

VACANCY CLOSED

The Economic Development Board (EDB) is a leading agency mandated by the Government to provide
strong institutional support for strategic economic planning, promote Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre. It also acts as the main institution responsible for country branding, investment promotion and facilitates both inward and outward investment and fosters a conducive business environment.

The EDB is recruiting a:

Head of Communication

Manager - China Desk

VACANCY CLOSED

The Economic Development Board (EDB) is recruiting talented Information Systems professionals to join its project implementation and operations team for the National Electronic Licensing System.

Download the vacancy advert here.

VACANCY CLOSED

The Economic Development Board (EDB) is the leading agency mandated by the Government to provide strong institutional support for strategic economic planning, promote Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre. It also acts as the main institution responsible for country branding, investment promotion and facilitates both inwards and outward investment and fosters a conducive business environment.

The EDB is looking for enthusiastic new talents to join our Information Centre team:

Information Centre Supervisor (Ref: ICS19)

An Information Centre Supervisor (ICS) shall ensure the good functioning of the Information Centre. An ICS shall assist in hiring, training and motivating ICAs as they answer questions, handle complaints, and provide support for callers. An ICS shall also evaluate ICAs performance and coach them to cultivate the knowledge and skills to provide excellent service to Callers and maximise Callers’ satisfaction.

DUTIES AND RESPONSIBILITIES

An Information Centre Supervisor shall be responsible:

  • For the overall day-day operation of the Information Centre.
  • For content management and shall ensure that the knowledge/question bank being made available to the Information Centre Agents is updated on regular basis.
  • To stay up to date with EDB’s most recent news and legislations and decisions affecting the business environment.
  • To identify the gaps in operations based on process/knowledge/technical requirement for smooth operations and suggesting possible improvements.
  • To ensure ICAs understand and comply with all Information Centre objectives, performance standards, and policies.
  • To answer ICAs questions regarding best practices or difficult calls and provide guidance and feedback.
  • To handle difficult calls, as and when required.
  • To monitor and evaluate ICAs performance based on SLAs, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • To measure performance with key metrics such as call abandonment, calls waiting, calls handling time, etc.
  • To prepare reports and analyse data on a regular basis to assist management as they determine Information Centre goals and resources allocation.
  • To work with Management team members to support ICAs and maximise Caller satisfaction
  • To ensure that standards, policies and other requirements are scrupulously adhered to in order to maintain any required certifications.
  • To ensure personal data is processed and handled in line with the Data Protection laws in Mauritius and other applicable laws.
  • To ensure data integrity on the CRM system.
  • The duties and responsibilities of the post are not restrictive, and the post holder may be required to undertake other duties from time to time. Any such duties should not however, substantially change the general character of the post.

QUALIFICATION, SKILLS AND PERSONAL TRAITS

  • Minimum Higher School Certificate (HSC).
  • A minimum of 5-years’ experience in supervising call centre operations, front office desk or any other relevant customer support service unit.
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Excellent interpersonal, negotiation and management skills.
  • Exceptional written and phone/verbal communication skills in both English and French along with active listening.
  • Excellent computer skills (MS Office package, including Word, Excel, Power Point and Outlook) and excellent keyboarding skills.
  • Proven skills with Contact Centre/Call Centre software and tools would be an advantage.
  • Familiarity with CRM systems and practices would be an advantage.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Knowledge of the Mauritian business environment and investment opportunities.
  • Have an enquiring mind and the enthusiasm and willingness to learn.
  • Be customer focus and show adaptability to different personality types.
  • Ability to remain calm and courteous under pressure and navigate through tense situations, especially during busy hours.
  • Ability to multi-task, set priorities and manage time effectively.
  • Be accurate, factual and pay close attention to details.
  • Have strong analytical and math skills.
  • Be efficient and thorough.
  • Ability to memorize a multitude of general facts.
  • Demonstrate a sense of values and ethics, both personally and professionally.

MODE OF APPLICATION

Interested candidates are invited to submit their CV and motivation letter (specifying the reference of the post) to hr@edbmauritius.org at latest by Friday 26 July 2019. Applications received after the closing date will not be accepted. Only the best qualified candidates will be called for interview. Employment shall be initially on a contractual basis for 2 years, with the possibility of being employed permanently upon expiration of the contract of employment. An attractive salary package, commensurate with qualifications and experience will be offered to the right candidate.

EDB reserves the right not to make any appointment following this advertisement.

VACANCY CLOSED

The Economic Development Board (EDB) is the leading agency mandated by the Government to provide strong institutional support for strategic economic planning, promote Mauritius as an attractive investment and business centre, a competitive export platform as well as an international financial centre. It also acts as the main institution responsible for country branding, investment promotion and facilitates both inwards and outward investment and fosters a conducive business environment.

The EDB is looking for enthusiastic new talents to join our Information Centre team:

 

Information Centre Assistant (Ref: ICA19)

An Information Centre Assistant (ICA) shall provide high levels of service and support to all stakeholders of the EDB by responding efficiently to Callers seeking information, guidance and assistance. An Information Centre Assistant shall also promote the investment and trade landscape of Mauritius by encouraging investors and international players to work and live in Mauritius.

DUTIES AND RESPONSIBILITIES

An Information Centre Assistant shall be responsible:

  • To greet and welcome caller in a professional and friendly manner.
  • To resolve inbound calls for queries from different stakeholders.
  • To offer advice and information according to the caller’s centre of interests.
  • To take charge of Callers’ needs which fall under his/her field of competencies while ensuring the best possible service.
  • To channel inbound calls to appropriate department.
  • To make outbound calls.
  • To create, maintain and update Callers’ records and validate data to ensure data integrity both on paper and in the CRM system.
  • To ensure personal data is processed and handled in line with the Data Protection laws in Mauritius and other applicable laws.
  • To promote the various initiatives, programmes, schemes and activities of the EDB and create brand awareness.
  • To achieve set targets, while optimising time on each call.
  • To contribute to the development of a sustainable relationship with Callers.
  • To encourage Callers to visit the website of the EDB and make use of other communication channels such as emails, live chat and social media platforms for queries.
  • To stay up to date with EDB’s most recent news and legislations and decisions affecting the business environment.
  • To share best practices based on feedbacks from Callers.
  • The duties and responsibilities of the post are not restrictive, and the post holder may be required to undertake other duties from time to time. Any such duties should not however, substantially change the general character of the post.

QUALIFICATION, SKILLS AND PERSONAL TRAITS

  • A diploma in Travel and Tourism or Business Administration or any relevant fields.
  • A minimum of 1-year experience in a call centre environment and/or previous experience in a customer support role and handling of international calls.
  • Strong written and phone/verbal communication skills in both English and French along with active listening.
  • Speaking a third language could be an advantage.
  • Computer skills (MS Office package, including Word, Excel, Power Point and Outlook) and excellent keyboarding skills.
  • Familiarity with CRM systems and practices could be an advantage.
  • Good knowledge of the Mauritian business environment and investment opportunities
  • Have an enquiring mind and the enthusiasm and willingness to learn.
  • Have a problem-solving approach.
  • Be customer focus and show adaptability to different personality types.
  • Ability to remain calm and courteous under pressure and navigate through tense situations, especially during busy hours.
  • Ability to multi-task, set priorities and manage time effectively.
  • Ability to memorise a multitude of general facts.
  • Be accurate, factual and pay close attention to details.
  • Ability to work well in a team.
  • Demonstrate a sense of values and ethics, both personally and professionally.

MODE OF APPLICATION

Interested candidates must submit their CV and motivation letter at latest by Monday 01 July 2019 to hr@edbmauritius.org. Applications received after the closing date will not be accepted. Only the best qualified candidates will be called for interview. Appointment shall be on a contractual basis for an initial period of 1 year. An attractive salary package, commensurate with qualifications and experience, will be offered to the right candidate.

EDB reserves the right not to make any appointment following this advertisement.